Client Service and Support
Education | Communication | Service
Comprehensive service and support are the cornerstones of New Chapter from initial enrollment process, to identifying the right supplemental plan; and throughout the lifetime of your Medicare coverage.
Educate – Community outreach is key for building awareness and trust. Educational events, presentations, information kiosks are elements used to provide important Medicare information to all. New Chapter maintains a proactive approach to keeping clients informed, is essential in today’s changing healthcare environment and is imbedded in our DNA.
Communicate, Communicate, Communicate – Monthly newsletters, important plan changes, and industry updates are ways to stay in touch with clients. Additionally offering valuable and individual, no cost, plan analysis is another useful tool for keeping customers up to date.
Service – Providing annual reviews of current plans and updated analysis of your PDP and Medicare Advantage plans is how we ensure your plan is still working for you. New Chapter is fueled by a passion for simplifying a complicated process and delivering trusted guidance, quality service and dependable customer support.
Maintaining client satisfaction and creating long lasting relationships is our goal and client referrals our highest compliment, and how we grow the business. YOU are a part of the New Chapter Medicare Family
Services We Provide
Due to new CMS guidelines, we are required to provide this disclaimer. We do not offer every plan available in your area. Any information we provide is limited to those plans we do offer in your area. Please contact Medicare.gov or 1-800-MEDICARE to get information on all your options.
Guide Baby Boomers to navigate and understand all parts of Medicare including the differences between supplement and advantage plan coverage options
Assist in identifying and comparing available plan choices in your area, through product knowledge, experience, and an unbiased perspective
Make recommendations based on relevance, individual coverage needs, and industry expertise
Facilitate the enrollment process from start to finish
Serve as an ongoing resource for “All Things Medicare” including questions, problems and any future plan reviews and/or changes needed